This article, featured by Entrepreneur, gives a rare insight into a CEO’s decision process when hanging up the phone on a sales representative, OR listening to the opening pitch. Brian Fielkows suggests you start and finish with respecting the recipient of your cold call. This may require extensive research into the organisation and its goals and objectives, becoming involved in the strategic vision of the company, respecting the CEO’s time, leveraging your shared networks and knowing any gift policies that the company may have. Click here to read on for more on these suggestions.
Customer Experience (CX) seems to be on the lips of every organisation we engage with, regardless of their industry sector. Customer Experience, and measuring this, coupled with taking action on the anecdotal feedback our customers provide, is top of the u&u agenda and foremost in our minds, especially since the introduction of my role as u&u’s dedicated Customer Engagement Manager.
You can study up to the best, but there are no hard and fast rules to being a superstar and nailing your ideal role, and the most unlikely people can be outrageously successful while the seemingly best qualified don’t always make it. Some factors such as the age at which you start, your genes, your individual strengths combined with natural talent and dedicated practice all can help you excel to the point of mastery. Read more.